Frequently asked questions
Answers to the questions we get asked most, from both buyers and sellers.
Buying
Browse or search for the part you need, add it to your basket, and check out — no account is required to browse, but you'll need one to complete an order.
Every part is graded New or Used, with used parts further graded by condition. See our blog post on condition grades for a full breakdown.
Selling on Drive Store is free, so buyers cover the cost of buyer protection with a small fee — a percentage of the order plus a flat amount — added at checkout. It's always itemised in your basket before you pay. See our pricing page for detail.
Every order is covered by buyer protection, including 30-day returns. See our Terms of use for the full policy.
Yes — use the "Contact seller" button on any seller's storefront page to ask about a part before ordering.
Selling
No — Drive Store is trade-only, like BCA. Only registered businesses can apply for a selling account; we don't support private individual sellers.
Nothing — selling is completely free, with no listing fees, no monthly charge, and no commission on sales. See our pricing page for the full breakdown.
Head to Sell on Drive Store and fill in your business details. See our selling quick-start guide for a walkthrough of the whole process.
Yes — from your seller dashboard you can list parts one at a time or import a batch via CSV.
Account & privacy
See our Privacy notice for full detail on what we collect and why.
Yes, at any time from Account settings — this removes your watch list, garage, and saved sellers and searches too.
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